Looking for Administrative Work- New to Area
Wilmington, NC • 08/22/2007
I'm new to the area and I work like to work in the Administrative Field or possibly have a chance to work in a medical environment. I am a hard worker, and catch on very quickly.
Attached is my Resume, please contact me if you’re interested, serious inquiries only.
OBJECTIVE: To obtain a position that will allow me to excel to the mutual benefit of the company and my career in the areas of but not limited to:
ADMINISTRATIVE ASSISTANCE/PUBLIC RELATIONS /CUSTOMER SERVICE/BILLING
Summary of Qualifications
Offering a balance of technical proficiency, experience, leadership, initiative and the ability to interface effectively with all levels of management, personnel, and clientele.
Formal and specialized training in all areas of direct Administrative Support to Management, General Office, Computerized Operations, Fiscal Assistance, Public Relations and Customer Service.
15 years of experience: career reflecting consistent progression from “grass roots” receptionist position to highly responsible positions as an Administrative Office Assistant III, and as a Senior Billing Assistant.
Excellent organization and communication skills. Management-level decision maker; accountable for setting priorities, planning and obtaining goals. Ability to access needs, analyze and solve problems: attention to detail.
Demonstrated skills in the full range of administrative functions, to include but not limited to telecommunications, correspondence, data entry, calendar maintenance, report generation and documentation, employee benefit programs and record keeping.
Computer skills include Excel, MS Word, Access, PIMS, MARS, Hetts, Word Perfect, MS Outlook 2003, Windows XP, Lotus Organizer, FMS, IMS, Bildas, and
Citrix.
Self-motivated, reliable, professional, and competent. Able to handle multiple tasks simultaneously, diligently and effectively.
Demonstrates ethics and character of the highest caliber; credited with giving 100% effort and inspiring associates to the same level of performance.
Special Strengths
Demonstrates the ability to create and present an excellent image of the organization and its services and to efficiently meet objectives.
PROFESSIONAL HIGHLIGHTS
Swissport, USA 9/06 – 6/07
Positions held include:
SENIOR BILLING ASSISTANT (9/06 – 6/07)
Swissport, USA, Dulles, Virginia
Areas of responsibility
Assistant to the Billing Manager.
Handling billing / invoicing for major client stations including JFK in New York, Honolulu, Los Angeles, San Francisco, and Anchorage.
Analyze, process, and reconcile 500+ invoices per month, working on weekly, biweekly and monthly basis according to contractual terms.
Consolidate, review, and analyze to account for variances; coordinate with the station managers either by phone or email to track down discrepancies and correct journal entries such as cost transfers, account corrections, and advance billing back-outs.
Reconcile revenue by month and by individual cost center, and create spreadsheets analyzing all airport fees billed for JFK International Airport, one of my largest stations.
Provide excellent customer service to customers on the phone
Preparation of mail, FedEx packages for the company utilizing a US postal machine.
Journal Entries.
Provide reports for airport fee analysis, service code totals, and customer invoice listings.
Approximately one day per month is devoted to processing monthly Swissport Cargo Service invoices. Weekly SCS invoices are also processed each week.
Upload the acceptance tickets on a weekly basis using a diskette.
Filing all invoices after month end is complete, copying all backup for acceptance tickets.
Create, process, and track 100 customer and station inquiries and 50-100 credit memos on monthly basis.
CUSTOMER SERVICE REPRESENTATIVE (4/06 9/06)
Fairfax Permits Section Chantilly, Virginia
Areas of responsibility
Provide administrative and clerical support to Fairfax Permits Section.
Preparation of daily money reports, and entering of permits to be issued or that has been completed.
Scanning of documents, copying of all permit documentation, handling of checks for permit fees.
Provide excellent customer service to customers on the phone or coming into permit office.
Receive and order office supplies.
Process vouchers for surety bonds, temporary services, and all services related to permits.
Purchase Orders, vouchers for temp services, time entry, and leave.
Logging customer complaints into a maintenance system.
Daily entry of time, leave, and back up for front receptionist.
Queries of budget errors, and process journal entries.
ADMINISTRATIVE OFFICE ASSISTANT III (8/97- 4/06)
Lake Ridge Area Headquarters, Woodbridge, Virginia
Areas of responsibility
Provide administrative and clerical management support to Area Headquarter Sections.
Prepare, analyze and distribute copies of various monthly reports. Audit reports to insure compliance with state regulations, implement policies as required.
Receive, compile, and order office supplies.
Maintain office-filing system.
Process leave for employees, workers comp claims, tort claims, grievances, and numerous reports for budgets and account balances.
Process accounts payable and receivable vouchers, travel and meal per diems, prepare requisitions, purchase orders, and reconcile monthly statements of government American express cards.
Review contract terms and conditions assure that all Purchase Orders done according to contracts.
Resolve, maintain area inventory; enter data into statewide inventory management system.
Assist in hiring and training of personnel, and processing all HR paperwork, adhering to all private and confidential guidelines.
Research, investigate, resolve and balance all aspects of inventory. Have been given 100% compliance review seven years in a row. Prompt pay reports have meet 100% paid on time.
Audit invoices and back up to insure proper documents verify payment received.
Responsible for answering phone, handle complaints, and use state and mobile radios.
Train new administrative assistants and keep all other updated and trained on new policies and procedures.
Work with other agencies within state government to comply with proper guidelines and audit policies.
FISCAL ASSISTANT (4/96-8/97)
Camp 30 Headquarters Fairfax, Virginia
Areas of responsibility
Prepared and submitted all invoices for payment and performed related data entry.
Entered contract equipment pay documents; replaced depleted road stock inventory through a bid process.
Advised Human Resources regarding employee status and changes in tax or leave status, health claims and termination.
Calculated daily operating costs using historic data and Audited Maintenance Reporting System.
Coordinated communications between citizens and department personnel via MARS System to devise work plans.
Entered salary, hourly and overtime, as well as rental equipment information in the data base.
Performed general office administrative tasks, including but not limited to preparing correspondence, filing and distributing mail.
RECEPTIONIST (1995-1999)
Remax Real Estate Mclean, Virginia
Areas of responsibility
Answered multi-line telephone; referred customers to agents.
Ran MLS (Multiple Listing Reports) for all Remax agencies and updated reports as needed.
Distributed correspondence and mail to agents.
EDUCATION/SPECIALIZED TRAINING
NIRE Paralegal School, Vienna Virginia
Excellent Corporate and Military training in all areas of Administrative Assistance, Public relations and Customer Service, to include but not limited to:
VDOT Desktop Day 1
VDOT Desktop 2
MS Word Day 1
MS Word Day 2
Word Table
Calculations
FMS II – Financial Management Systems
GS3 General Vouchers
PIMS – Purchasing Inventory Management
Interview Potential Employees
Achieving Extraordinary Customer Service
MS Outlook
Contract Administration Training
Rental Equipment Budget System
Fuel Training
Storms/Snow Emergency Training
American Express Training
Direct Charge Training
Accounting Policies
Petty Cash, Requisitions
Meal Reimbursement Training
CPR/First Aid Training
Basic Accounting 1
Basic Accounting 2
Attached is my Resume, please contact me if you’re interested, serious inquiries only.
OBJECTIVE: To obtain a position that will allow me to excel to the mutual benefit of the company and my career in the areas of but not limited to:
ADMINISTRATIVE ASSISTANCE/PUBLIC RELATIONS /CUSTOMER SERVICE/BILLING
Summary of Qualifications
Offering a balance of technical proficiency, experience, leadership, initiative and the ability to interface effectively with all levels of management, personnel, and clientele.
Formal and specialized training in all areas of direct Administrative Support to Management, General Office, Computerized Operations, Fiscal Assistance, Public Relations and Customer Service.
15 years of experience: career reflecting consistent progression from “grass roots” receptionist position to highly responsible positions as an Administrative Office Assistant III, and as a Senior Billing Assistant.
Excellent organization and communication skills. Management-level decision maker; accountable for setting priorities, planning and obtaining goals. Ability to access needs, analyze and solve problems: attention to detail.
Demonstrated skills in the full range of administrative functions, to include but not limited to telecommunications, correspondence, data entry, calendar maintenance, report generation and documentation, employee benefit programs and record keeping.
Computer skills include Excel, MS Word, Access, PIMS, MARS, Hetts, Word Perfect, MS Outlook 2003, Windows XP, Lotus Organizer, FMS, IMS, Bildas, and
Citrix.
Self-motivated, reliable, professional, and competent. Able to handle multiple tasks simultaneously, diligently and effectively.
Demonstrates ethics and character of the highest caliber; credited with giving 100% effort and inspiring associates to the same level of performance.
Special Strengths
Demonstrates the ability to create and present an excellent image of the organization and its services and to efficiently meet objectives.
PROFESSIONAL HIGHLIGHTS
Swissport, USA 9/06 – 6/07
Positions held include:
SENIOR BILLING ASSISTANT (9/06 – 6/07)
Swissport, USA, Dulles, Virginia
Areas of responsibility
Assistant to the Billing Manager.
Handling billing / invoicing for major client stations including JFK in New York, Honolulu, Los Angeles, San Francisco, and Anchorage.
Analyze, process, and reconcile 500+ invoices per month, working on weekly, biweekly and monthly basis according to contractual terms.
Consolidate, review, and analyze to account for variances; coordinate with the station managers either by phone or email to track down discrepancies and correct journal entries such as cost transfers, account corrections, and advance billing back-outs.
Reconcile revenue by month and by individual cost center, and create spreadsheets analyzing all airport fees billed for JFK International Airport, one of my largest stations.
Provide excellent customer service to customers on the phone
Preparation of mail, FedEx packages for the company utilizing a US postal machine.
Journal Entries.
Provide reports for airport fee analysis, service code totals, and customer invoice listings.
Approximately one day per month is devoted to processing monthly Swissport Cargo Service invoices. Weekly SCS invoices are also processed each week.
Upload the acceptance tickets on a weekly basis using a diskette.
Filing all invoices after month end is complete, copying all backup for acceptance tickets.
Create, process, and track 100 customer and station inquiries and 50-100 credit memos on monthly basis.
CUSTOMER SERVICE REPRESENTATIVE (4/06 9/06)
Fairfax Permits Section Chantilly, Virginia
Areas of responsibility
Provide administrative and clerical support to Fairfax Permits Section.
Preparation of daily money reports, and entering of permits to be issued or that has been completed.
Scanning of documents, copying of all permit documentation, handling of checks for permit fees.
Provide excellent customer service to customers on the phone or coming into permit office.
Receive and order office supplies.
Process vouchers for surety bonds, temporary services, and all services related to permits.
Purchase Orders, vouchers for temp services, time entry, and leave.
Logging customer complaints into a maintenance system.
Daily entry of time, leave, and back up for front receptionist.
Queries of budget errors, and process journal entries.
ADMINISTRATIVE OFFICE ASSISTANT III (8/97- 4/06)
Lake Ridge Area Headquarters, Woodbridge, Virginia
Areas of responsibility
Provide administrative and clerical management support to Area Headquarter Sections.
Prepare, analyze and distribute copies of various monthly reports. Audit reports to insure compliance with state regulations, implement policies as required.
Receive, compile, and order office supplies.
Maintain office-filing system.
Process leave for employees, workers comp claims, tort claims, grievances, and numerous reports for budgets and account balances.
Process accounts payable and receivable vouchers, travel and meal per diems, prepare requisitions, purchase orders, and reconcile monthly statements of government American express cards.
Review contract terms and conditions assure that all Purchase Orders done according to contracts.
Resolve, maintain area inventory; enter data into statewide inventory management system.
Assist in hiring and training of personnel, and processing all HR paperwork, adhering to all private and confidential guidelines.
Research, investigate, resolve and balance all aspects of inventory. Have been given 100% compliance review seven years in a row. Prompt pay reports have meet 100% paid on time.
Audit invoices and back up to insure proper documents verify payment received.
Responsible for answering phone, handle complaints, and use state and mobile radios.
Train new administrative assistants and keep all other updated and trained on new policies and procedures.
Work with other agencies within state government to comply with proper guidelines and audit policies.
FISCAL ASSISTANT (4/96-8/97)
Camp 30 Headquarters Fairfax, Virginia
Areas of responsibility
Prepared and submitted all invoices for payment and performed related data entry.
Entered contract equipment pay documents; replaced depleted road stock inventory through a bid process.
Advised Human Resources regarding employee status and changes in tax or leave status, health claims and termination.
Calculated daily operating costs using historic data and Audited Maintenance Reporting System.
Coordinated communications between citizens and department personnel via MARS System to devise work plans.
Entered salary, hourly and overtime, as well as rental equipment information in the data base.
Performed general office administrative tasks, including but not limited to preparing correspondence, filing and distributing mail.
RECEPTIONIST (1995-1999)
Remax Real Estate Mclean, Virginia
Areas of responsibility
Answered multi-line telephone; referred customers to agents.
Ran MLS (Multiple Listing Reports) for all Remax agencies and updated reports as needed.
Distributed correspondence and mail to agents.
EDUCATION/SPECIALIZED TRAINING
NIRE Paralegal School, Vienna Virginia
Excellent Corporate and Military training in all areas of Administrative Assistance, Public relations and Customer Service, to include but not limited to:
VDOT Desktop Day 1
VDOT Desktop 2
MS Word Day 1
MS Word Day 2
Word Table
Calculations
FMS II – Financial Management Systems
GS3 General Vouchers
PIMS – Purchasing Inventory Management
Interview Potential Employees
Achieving Extraordinary Customer Service
MS Outlook
Contract Administration Training
Rental Equipment Budget System
Fuel Training
Storms/Snow Emergency Training
American Express Training
Direct Charge Training
Accounting Policies
Petty Cash, Requisitions
Meal Reimbursement Training
CPR/First Aid Training
Basic Accounting 1
Basic Accounting 2
Posted by: OhSoHandy User
Located: Wilmington, NC
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